About

FAQ

• Where is the store based?

  Everett, WA

• Do you accept orders placed outside of the US?

  Yes we do! Please be advised that shipping costs are considerably higher, and unfortunately that is beyond our control.

• How long will it take to receive my order?

  Our goal is to ship your order to you within a week of when you placed it.

  Sometimes, like when we launch a new product or open the store, we get a higher than usual volume of orders. We're working as fast as we can to get the shipments out, and we appreciate your patience.

  All orders will be sent with tracking numbers and you should receive an email from the shop with that info as soon as your item ships.

  Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Do I have to pay duty or import charges?

  All orders placed by customers outside the USA may have to pay additional fees when your order is imported into your country. This is the responsibility of you, the customer, not the artist nor fulfillment company.

• How do you determine shipping charges?

  We ship through the United States Postal Service, UPS, and DHL Express. Shipping costs are calculated automatically based on the weight and size of the package, and the destination.

  International shipping estimates can be exceptionally high, so if you are charged a higher rate than the actual cost, we will let you know.

  International shipments may incur customs charges from your home country, we are not responsible for the payment of these charges.

• Can you sign or personalize an item in my order?

  Unfortunately, no. The artist lives in a different area than the fulfillment center. Very few items are marked as Signed by the artist, and those are not personalized.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.